Contact information

🕊️ Contact Information Policy

Effective Date: 5th May 2025

Have a question, a special request, or just want to say hi? We’d love to hear from you — your messages are like little notes from the stars ✨

Here’s how to get in touch and what to expect when you do:

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📮 How to Contact Us

The best way to reach us is by email:
📧 hello@starfallbooks.nz

We check emails Tuesday to Friday, during our normal working hours.

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💬 What You Can Contact Us About

We’re here to help with:

• Questions about your order
• Issues with delivery or damaged items
• Special gift wrap or note requests
• Collaborations or wholesale enquiries
• Feedback, love notes, or bookish banter

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⏳ Response Time

We’re a small team of book-loving humans, so please allow 1–2 business days for a reply. During busy times or new launches, it might take a little longer — thank you for your patience!

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📱 Social Media

You can also message us via Instagram: @starfall.books.nz
We do our best to respond, but for anything urgent or order-related, email is best.

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🕊️ Send Us a Raven

If in doubt, just send us a raven (or an email works too).
We’ll be waiting by the tower with a cup of tea and your favourite fantasy book 💫