Terms of service

📜 Terms of Service

Effective Date: 5th May 2025

Welcome to Starfall Books — your cosy corner of the internet for all things bookish, whimsical, and wonderful. By shopping with us, you’re agreeing to the terms below, so please take a moment to read them.

1. Overview

These Terms of Service apply to all users of our website, including browsers, customers, and anyone using or accessing any part of our site or services. By accessing or purchasing from starfallbooks.nz, you agree to be bound by these terms.

If you do not agree, we kindly ask you to refrain from using our site or services.

2. Online Store Terms

  • You must be at least 18 years old or have permission from a parent/guardian to make purchases.
  • You may not use our products for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone, at any time, for any reason.

3. Product Information

We do our best to describe all items accurately and provide clear photos, but colors may vary slightly due to screen settings.

Some products (like handmade mugs or candles) may vary slightly in appearance, which adds to their charm.

4. Pricing & Payment

  • All prices are listed in NZD and include GST unless otherwise stated.
  • We reserve the right to change pricing at any time without notice.
  • Payments are securely processed through our trusted payment providers (e.g., Shopify Payments, PayPal, etc.).

5. Shipping & Delivery

Please refer to our full Shipping Policy for details.
We currently only ship within New Zealand, and delivery times are estimated, not guaranteed.

6. Returns & Refunds

Please see our full Returns & Refunds Policy for complete info.
We do not offer returns for change of mind. Refunds are only available for damaged or incorrect items.

7. User Comments & Reviews

We love hearing your thoughts! However:

  • Any reviews or comments submitted may be used by us for marketing purposes.
  • We reserve the right to remove any content we find abusive, offensive, or misleading.

8. Intellectual Property

All content on this site — including product names, descriptions, designs, logos, and photos — is the property of Starfall Books and may not be used or reproduced without permission.

9. Changes to Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website. Continued use of the site means you accept any changes.

10. Contact

Questions? Please contact us at hello@starfallbooks.nz or visit our Contact Page.