Refund policy
🔄 Returns & Refunds Policy
Effective Date: 5th May 2025
At Starfall Books, every order is packed with care, a sprinkle of stardust, and a whole lot of love. As a small business, we operate with a simple and honest returns policy:
❌ Change of Mind
We do not accept returns for change of mind.
Please choose carefully — each item is part of a lovingly curated collection, and we’re not able to offer refunds or exchanges just because you changed your mind.
📦 Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we’ll make it right!
Please email us within 7 days of delivery at hello@starfallbooks.nz with:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item(s)
We'll do our best to replace the item or offer a refund, depending on the situation.
💫 Non-Returnable Items
Due to the nature of some of our products, we cannot accept returns on:
- Used or opened items
- Sale or discounted items
- Digital downloads or gift cards
- Personalised or custom items (e.g. special gift notes, customised bundles)
⏳ Processing Refunds
If approved, refunds are processed to your original payment method within 5–10 business days, depending on your bank. We'll let you know as soon as it's sorted.
🕊️ Questions?
Still unsure? Send us a raven (or just an email) at hello@starfallbooks.nz — we’re here to help.